Company Description

As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen our Appeals Handling team based from offices in Manchester (Tameside). We are part of the Bristow & Sutor Group – employing over 490 people, in debt recovery, throughout the UK.

We are now looking for an Appeals Handler to join our busy team. This Role will be a hybrid position.


Key elements of the role will include:

  • The role involves working within our Appeals Team responding to written appeals for private parking charge notices.
  • Analysing case by case data and collating the relevant written response.
  • You will also be required to operate a customer service phone line to provide advice on how to appeal..


To be successful in the role you will need to demonstrate:

  • Good written and verbal communication skills.
  • Ability to self-motivate and manage your own workload.
  • Good problem solving, critical thinking, reasoning and decision-making skills.
  • Accuracy and attention to detail.
  • Speed of thought and decision making.
  • Computer experience – a good understanding of outlook, excel and word is required.

Other information


  • Full Time Permanent Contract
  • Monthly incentives
  • 29 days holiday (including bank holidays)
  • Recognition events
  • Hybrid Working Pattern
  • Free On Site Parking
  • Ongoing training
  • Charity days
  • Smart Casual Dress Code
  • In house refreshments

The position offers a starting salary of £22,308 per annum.

Please note, this is a full-time role Monday – Friday (Shifts flexible between 8am – 5pm)

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.