Company Description
As part of our growth plans, Credit Style is looking to strengthen our team based in offices just north of Sheffield City Centre. We are part of the Bristow & Sutor Group, employing over 450 people in debt recovery throughout the UK.
To be successful in this role you will possess excellent communication skills, excellent written skills, experience of Microsoft office programmes and demonstrate a consistent focus on performance and improving individual performance through coaching and training. You must be able to adapt quickly to changes in relevant guidelines and work towards targets.
Duties:
- Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance.
- Supervision of the Contact Centre and its personnel, maintaining business standards & resolving issues as they arise.
- Organising and prioritising workloads to achieve agreed targets and objectives.
- Provide formal and informal feedback to individuals as necessary.
- Incentivising, motivating, guiding and leading staff in their day to day performance to ensure KPI’s are met are met and reporting any deviation of this to the Collections Manager.
- Providing coaching, additional training and ongoing support to existing staff as necessary to ensure the required levels of performance are maintained.
- Recording and maintaining up to date data in a timely manner, liaising with the Collections Manager if any further action is needed.
- Assisting with recruitment, induction and training of new employees.
- Provide management support and collaboration to the Company’s clients
- Assist the Collections Manager with day to day management of the collections teams and development of new processes and procedures.
Attributes needed:
- Debt recovery and collection experience.
- Excellent communication skills.
- High level of written and verbal communication.
- Professional.
- Self-motivated.
- Be able to work towards set targets.
Performance Management Responsibilities:
- Revenue & Collection performance.
- KPI’s – Revenue, Call Quality, Conversion Rates, Productivity, Wrap Time & AHT
- Quality of comments entered
- Attendance / Punctuality
Benefits and Other information
This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) and there will be a need to attend the office as requested.
In order to meet the requirements of our clients’ needs hours of work will be between 09:00 and 20:00 (37.5 hours per week) and days of work will be five days between Monday and Saturday.
On Target Earnings - £30,000 and £40,000 pa
Career Development
Company Pension Scheme
On Site Parking
Life Assurance Plan
On Site Car Park
Staff Discounts
Fruit and Daily Refreshment Offering
All successful applicants will be required to complete DBS/CCJ and other background checks.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
#INDHP