Company Description

Who are we?

  • Debt Recovery Plus part of the Bristow & Sutor Group – employing over 500 people
  • Specialists in the recovery of outstanding parking charges
  • Based in great offices just off the M60 in Denton (Tameside)
  • Modern organisation that delivers excellence to customers and clients
  • Using technology and people to transform the resolution of outstanding debts
  • Rapidly growing organisation offering opportunities to all our team
  • Excellent staff retention and ongoing development


What is the role?

  • Resolving low value outstanding parking charges from individuals
  • Predominantly dealing with inbound calls with first call resolution
  • Managing difficult conversations in a sensitive and professional manner
  • Entering accurate records of customer interactions
  • Following processes and guidelines to deliver great service
  • Achieving personal and team targets in a contact center environment.
  • Delivering or developing your skills with multi-channel communication.
  • Day to day handling of multi channel communication.


Is this you?

  • Looking for that opportunity with an industry leading business to build a career
  • Previous experience within an internal sales or collections role
  • Excellent telephone manner with the ability to positively resolve situations
  • Keen to excel in a great work environment
  • Confident in your ability to achieve realistic targets and benefit financially
  • Strong work ethic and happy to work on your own initiative

Other information

Other information

  • Basic Salary of £20,500 with OTE of £28k and realistic earnings of £32K
  • 37.5 hours a week on a rota between 8.30am and 7pm
  • Full-Time permanent position
  • Extensive training and development programme

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.