About Bristow and Sutor
Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
Due to expansion we are seeking to recruit a new Recovery Officer to be based from our Redditch Office, Near Birmingham.
Duties & Responsibilities
Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call or correspondence.
Negotiating payment arrangements following client guidelines.
Dealing with correspondence where templated responses can be issued.
Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
Understand the different forms of Insolvency and the impact they have on the regulations we work to.
Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
Using a variety of internet-based tracing systems to locate individuals forwarding addresses or additional information, would assist us in our inquiries.
Review and update computer records with information obtained from external tracing agents, amending addresses and the status of accounts where necessary.
Assistance with any other duties that are within the scope of the job purpose.
What’s in it for you?
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.