About Bristow and Sutor
Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
Trainee or Certificated Enforcement Agent - Coventry / West Midlands (Home/Field Based)
If yes, read on, as we have an excellent opportunity for you.
We’re looking for the best enforcement agents, whether you are new to the business or already trained.
What you’ll do:
Once trained, you’ll be out in the field, making visits to the properties of customers in debt. Your goal is to help them reach the best solution to avoid further action taking place. To understand a typical day in the life of an enforcement agent, meet some of our team:
Dean, ex-soldier, 15 years with Bristow and Sutor
“My average day involves visiting properties, speaking with customers or if they aren’t there, speaking with neighbors. Some visits are simple, we just take payments or make arrangements, help them complete a questionnaire and update the system…Job done. Others can be more challenging; we might need to take control of their goods and remove where necessary. I like that the job enables me to earn what I deserve”.
Claire, newly trained, one year with Bristow and Sutor
“I never imagined a career in enforcement but always wanted to work in public services. My typical day involves planning my work schedule, what properties I need to visit and by when. I like helping debtors find the best solution. Being an enforcement agent isn’t about scaring people or being a bully. It’s about encouraging people to understand how they can find the best solution. Sometimes that involves directing vulnerable customers to support services. That part of the job is really rewarding, knowing I can help prevent someone from having to go through further stresses”.
What you’ll need to succeed:
For this role, it is essential that you are a resilient problem solver who can think on their feet.
What’s in it for you?
Enforcement is a challenging task, and so we work hard to equip you with the skills and knowledge you need. Our Enforcement Training Academy brings the benefit of over 40 years of experience in the field to each of our new joiners through a range of learning experiences including classroom-based, remote, and on-the-job training. We use cutting-edge behavioural science research to inform your first steps into the world of Enforcement, giving you the confidence to resolve even the most complex cases. And even better, you’re paid for the whole training period, ensuring you can get up and running without a hitch!
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.